Scope of Services
Our Scope of Services
For more than 25 years, AMS has provided laboratory services to our various healthcare and industrial clients in a partnership that has emphasized Quality, Accuracy, Convenience, Speed and Economy.
Always striving with dedication and flexibility to remain focused on the individual needs of each client partner, as we become an extension of their healthcare operation.
AMS accepts a broad spectrum of tests covering the specialties of:
- Blood Bank
- Histology and CytoPathology
Our main production laboratory is open 24 hours a day, 7 days a week. The majority of testing is performed on-site which allows AMS to achieve rapid turnaround time and produce highly monitored quality results.
Client In-Service Training When you choose to use AMS for your laboratory service, the AMS Sales and Service Representative will conduct in-office training on use of all AMS forms, specimen preparation and packaging, establish courier pickup times and discuss our commitment to HIPAA and Compliance.
The AMS representative will also acquaint you with the various options available for ordering tests, receiving reports, and managing the billing of accounts. If you are interested in learning more about the services AMS Laboratory provides please call (316)265-4533 and ask to speak to one of our sales representatives.
AMS courier service is available throughout Kansas and the neighboring states. In the Wichita area, courier service is provided to client offices at various times throughout the day, as well as responding to client calls for STAT pickup and testing. AMS also utilizes contract couriers who provide regional service to our clients.
These contractors have performed specimen pickup services with an extremely high degree of accuracy, dependability and promptness. Our uniformed couriers are prompt and courteous, and logistics are established to optimize specimen integrity from pickup to laboratory delivery.
All supplies required by the client to refer testing to AMS are supplied to the client at no charge. All request forms are preprinted and contain unique peel-off specimen identification labels.
The AMS service guide contains an extensive listing of tests and the information associated with each test. The service guide is provided upon request to clients in pdf format and on this Web site. The Web site will generally contain the latest updates and should be your preferred method of obtaining accurate test information.
Specimen processing performs all pre-analytical processes such as determining specimen adequacy and sample integrity, time stamping arrival to the laboratory, data order entry, distribution to test production centers, and specimen archival and retrieval. This department is continuously monitored to maximize efficiency and ensure the accuracy of specimen processing.
Client Service Visitations
Our sales and marketing representative will periodically, or on specific request, visit your facility to handle any concerns or questions about our service. They will also provide physicians and staff with any new information about testing or new tests, and provide the latest information on compliance and HIPAA issues.
Client Service Center
All service-related issues are continually monitored by our CSR’s and given immediate response to your needs. Client service representatives have full access to the computer system and can answer questions about specimen requirements, testing schedules, reference ranges, test results, supply orders and any special courier requirements. Client services works closely with the sales and service staff, Pathologists, and all departments of the laboratory to coordinate client needs.
Communication of Changes
To keep our clients up-to-date on the ever-changing laboratory environment, announcements of new tests, new methodologies, specimen requirements, compliance and HIPAA, will be posted to this Web site under the appropriate menu. We will also send written notification of the above via courier, billing statement enclosures or by mail.
Transmitting Test Reports
Reports can be received by the SoftWeb Plus web portal, electronic interface, or fax. The preferred method of receiving reports is via the Internet using our AMS Lab Portal SofWebplus. You can learn more about SoftWebplus by clicking here.